Buying on Leafkin
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Leafkin Protection ensures a safe and reliable marketplace for plant buyers and sellers in the UK. It covers issues such as non-delivery, damaged plants, or items that are significantly different from their description.
What’s Covered:
1. Item Not Received: If the plant or item is not sent or fails to arrive.
2. Damaged Plants: If the plant arrives damaged or unsalvageable, or differs materially from the listing.
3. Incorrect/Missing Items: If the buyer receives the wrong item or parts of the order are missing.
4. Item Not as Described: If the plant differs significantly in species, size, or condition from the description.
5. Shipping Errors: If the seller uses an incorrect address for shipping.
What’s Not Covered:
– Items the buyer simply doesn’t like.
– Buyer’s error in providing an incorrect shipping address.
– Purchases made outside the Leafkin platform.
– Stolen packages or items seized by the courier service.
Return Policy:
All sales on Leafkin are final. However, buyers can file a claim if they don’t receive their plant, or if the plant they receive is not as described. Buyers have 48 hours after delivery to file a claim for issues related to the plant’s condition or description. If the plant doesn’t arrive, buyers should file a claim as soon as they become aware of the issue. Claims are generally processed within 5-10 business days. We also encourage buyers to contact the seller first to resolve any issues directly.
Filing a Claim:
– For undelivered plants, submit a claim as soon as the issue is realised.
– For received items, claims must be filed within 48 hours of delivery.
– Buyers must retain the plant in its original condition during the dispute process.
– For purchases via PayPal, first file a claim through PayPal’s Protection Policy. If denied, you can reach out to Leafkin for further support.
Important Notes:
Leafkin Protection is not an insurance policy or warranty. Leafkin reserves the right to determine whether a transaction is eligible for protection. Any changes to this programme will not affect your legal rights under UK consumer law.
This policy ensures a secure, trustworthy marketplace for plant buyers and sellers on Leafkin.
Lorem ipsum odor amet, consectetuer adipiscing elit. Nibh maximus vitae aenean parturient tristique tristique aenean quis. Pharetra praesent potenti potenti ut convallis per egestas gravida dictumst. Hendrerit primis facilisi quisque lobortis aenean blandit donec. Pharetra in velit elementum morbi dui pulvinar potenti litora. Pellentesque nulla integer sem taciti cras.
Lorem ipsum odor amet, consectetuer adipiscing elit. Nibh maximus vitae aenean parturient tristique tristique aenean quis. Pharetra praesent potenti potenti ut convallis per egestas gravida dictumst. Hendrerit primis facilisi quisque lobortis aenean blandit donec. Pharetra in velit elementum morbi dui pulvinar potenti litora. Pellentesque nulla integer sem taciti cras.
Sales Are Final – But We’re Here to Help
At Leafkin, all sales are considered final. However, we actively engage in every transaction to ensure both buyers and sellers have a positive experience.
When Can a Buyer Open a Case?
– Item Not Received or Not as Described: If you don’t receive your item, or it’s significantly different from its description in the listing, you can open a case with us.
– Timeframe for Claims: After delivery, you have 48 hours to request a claim for a refund or return.
Exceptions to Returns:
There are certain scenarios where returns are not available:
– Personal Preference: Items that don’t meet the buyer’s personal liking.
– Prohibited Items: Any item that is not allowed for sale on Leafkin.
– Non-Standard Transactions: Purchases made in cash or through in-person cashless payments.
– Incorrect Shipping Address: If the buyer provides a wrong shipping address.
– External Transactions: Purchases made outside Leafkin’s payment or shipping systems.
– Stolen Packages: We cannot offer returns for packages reported as stolen.
We strive to make Leafkin a trustworthy and reliable platform for plant enthusiasts. Your satisfaction is important to us, and we’re here to assist with any concerns regarding your purchases.
If your item arrives in a condition different from its listing, Leafkin has a procedure to help resolve order-related issues. Here’s how you can file a claim:
- Access Your Account
– Go to your Account Tab by clicking on your username (@username).
- View Your Orders
– Select ‘My Orders’ to see a list of your purchases.
- Identify the Order
– Find and select the order you have issues with.
- Start a Claim
– Click on ‘Problems / Start a claim’.
- Provide Details
– Fill out all necessary information related to your issue.
- Include Clear Images
– Upload images clearly showing the problem. For color-related issues, use natural lighting for accuracy.
- Submit the Claim
– After adding your description and images, select ‘Submit’ to send your claim.
Additional Information
– Photo Tips: Ensure photos are clear and taken in bright or natural light.
– Do Not Confirm Receipt: Avoid marking the item as received until advised by us. Once funds are released to the seller, returns can’t be processed.
– Email Support: Simply emailing support does not constitute opening a claim. Follow the steps above to properly file a claim.
– Return Window: Claims must be filed within 2 days of the order’s delivery.
Leafkin is committed to ensuring a fair resolution for both buyers and sellers in our community.
Requesting Cancellation (Before Shipment)
– Buyers can ask the seller to cancel the order before shipment confirmation.
– It’s up to the seller to accept or deny the cancellation.
– If the seller agrees and the order hasn’t shipped, we’ll refund you.
Seller Denies Cancellation
– If denied, the seller may ship the order as planned.
– If the seller doesn’t respond within 24 hours, we’ll issue a refund.
Cancellation After Shipment Drop-off
– If no tracking updates for 7 days after the seller confirms shipment, buyers can request cancellation from the Order Status page.
This streamlined process ensures quick and clear resolutions for cancellations on Leafkin.
Importance of Reviews
– Reviews build trust and transparency in the Leafkin community.
– Both buyers, sellers, and swappers can leave feedback after transactions.
How Reviews Work
– After order completion (delivery and acceptance), review prompts are sent to both parties.
– For archiving an item: Go to Account > My Shop > Select item > Archive > Choose Sold > Select a user for review.
Who Can Leave a Review
– Reviews are for buyers and sellers who complete an order on Leafkin.
– Sellers can request reviews when archiving items.
Publishing Reviews
– Reviews must be submitted within 7 days post-transaction.
– Published after both parties submit reviews or after 7 days.
– Canceled orders do not qualify for reviews.
Moderation and Policy
– Reviews are unmoderated but must be honest and transaction-related.
– Removed if they contain inappropriate content, bias, or irrelevance.
Editing Reviews
– Reviews can be edited within 7 days or until the other party submits their review.
– Once published, reviews are final and uneditable.
Removing Reviews
– Users can’t remove others’ reviews but can report policy violations.
– You can request to remove your own review if it no longer reflects your experience.
Selling on Leafkin
Leafkin offers a safe and reliable marketplace for buying and selling plants in the UK. Sellers on Leafkin are expected to follow these guidelines:
1. Accurate Listings:
Sellers must provide detailed, honest descriptions and photos of their plants or items. Misleading or inaccurate listings are not permitted.
2. Prohibited Items:
Selling items such as alcohol, controlled substances, invasive species, and hazardous plant materials is prohibited. Sellers must comply with all UK laws and regulations regarding the sale of plants.
3. Shipping:
Sellers are responsible for securely packaging and shipping their items in a timely manner, following UK shipping laws. Buyers should be provided with tracking details. Failure to ship on time or to the correct address may result in penalties.
4. Transaction Process:
All transactions must occur on the Leafkin platform. Off-platform sales or communications are not allowed. Payment is held by Leafkin until the buyer confirms receipt or two days after delivery.
5. Returns and Refunds:
All sales are final, but sellers are encouraged to work with buyers to resolve any issues. Refunds are only required if the item does not match the description or arrives damaged.
6. Communication:
Sellers should respond promptly to buyer inquiries and aim to resolve any issues quickly and professionally.
7. Seller Fees:
Leafkin charges a flat 8% fee on the total sale price, which includes payment processing and shipping costs. This fee is automatically deducted from the seller’s payout.
By adhering to these policies, sellers help maintain a trustworthy and positive experience for all Leafkin users.
To cancel an order on Leafkin:
1. Go to “My Orders”: Log into your account and find the order.
2. Select “Cancel Order”: Click the “Cancel” button next to the order.
3. Notify the Buyer: It’s good practice to inform the buyer of the reason for cancellation.
Leafkin will automatically refund the buyer. Remember, frequent cancellations can affect your seller rating.
Leafkin Protection covers:
– Non-delivery: Item not sent or doesn’t arrive.
– Damaged Plants: If damaged or different from the description.
– Incorrect/Missing Items: Wrong or incomplete orders.
– Item Not as Described: Species, size, or condition differs.
– Shipping Errors: Incorrect address used by the seller.
Not Covered:
– Buyer preference.
– Wrong address provided by buyer.
– Off-platform purchases.
– Stolen or seized packages.
Claims:
– File within 48 hours of delivery or upon non-delivery.
– Keep the plant in original condition during disputes.
– Use PayPal claims first if applicable.
Leafkin Protection ensures a safe and reliable marketplace.
At Leafkin, we keep things simple: no listing fees, and you only pay when your item sells. We charge a flat 8% fee on the total sale price (including shipping), covering all transaction and processing costs—no hidden fees.
Example:
For a £12 sale (£10 item + £2 shipping), the fee would be £0.96.
Focus on selling while we take care of the rest, ensuring a secure, smooth experience!
Your passion for plants helps Leafkin thrive! Our seller fee supports continuous innovation, community growth, and platform security, ensuring a safe and vibrant space for plant lovers.
Together, We Grow 🌱💚
When a customer makes a purchase and the seller accepts the order, the buyer’s card is charged, and the balance is held in the seller’s account. The funds are released once the buyer confirms receipt or two days after delivery.
For first-time sellers, payouts are typically processed 7–14 days after the first payment, and funds will be deposited into your bank account via Stripe. Any discrepancies in the shipping address may cause delays in accessing your funds.
Other Information
At Leafkin, we’re all about building a friendly, respectful, and trustworthy community. Here’s how you can help:
– Be Kind: Treat others with respect, creating a positive environment for everyone.
– Be Yourself: Engage authentically and avoid spam or excessive self-promotion.
– Reach Out for Help: If you encounter issues with an item or another member, contact us—we’re here to help resolve it for you.
Let’s work together to keep Leafkin a welcoming place for all!
You can report any listing or user that violates our policies and community guidelines at any time. Once submitted, your report will be sent directly to Leafkin’s moderation team for review. We advise not to engage with the listing or user directly, as this may escalate the issue for all parties involved.
Plants and Accessories
Leafkin is a UK-based marketplace for plants, accessories, growing mediums, seeds, fertilizers, and select tools. You can sell full plants, clippings, and imported plants—just be sure to include the import date and acclimate the plants properly.
Creating Listings
Post real photos of your items, not stock images, and provide accurate descriptions. Honesty helps reduce the risk of disputes and ensures successful transactions.
Successful Sales
Once you accept an order, you’re expected to complete the sale and ship the item promptly. Cancellations can cause confusion and disappointment, so aim to avoid them.
Shipping Practices
Ship items quickly, preferably on Mondays or Tuesdays to avoid delays over weekends. Plants should be shipped bare root, secured in the package, and covered with moss or an alternative. Communicate with buyers about shipping methods and potential upgrades, especially in bad weather.
Buyer Responsibilities
Buyers must confirm receipt of their item within **2 days** of delivery. After this, the order will be auto-accepted and the funds released to the seller.
Communication
Good communication before and after the sale helps avoid misunderstandings and ensures a positive experience for both buyers and sellers.
Safety and Privacy
Don’t post anything that infringes on others’ privacy, and make sure you own the rights to any images you upload.
Brand Respect
The Leafkin name and logos are protected and may only be used with permission.
Non-Plant Items
Leafkin is strictly for plants, accessories, and related goods. Please don’t list unrelated items, as they clutter the marketplace and reduce the shopping experience for others.
Off-Platform Transactions
All transactions and discussions must stay on Leafkin. Taking conversations or deals off-platform violates our policies and prevents us from protecting your transaction. Keep personal details private and use Leafkin for all communications and sales.
Bullying and Harassment
We have zero tolerance for abusive, threatening, or harmful behavior. If someone acts inappropriately, report it immediately instead of engaging.
Vulgarity and Obscenity
Keep content clean. Do not post anything vulgar, obscene, or inappropriate.
No Soliciting Donations
Leafkin is for selling plants and accessories, not for soliciting donations or promoting external sites.
Automated Activity
Automated actions like liking, following, or sharing are not allowed on Leafkin.
Content Mining
Do not collect data or use images from Leafkin without permission. Use only your own content unless authorised.
Penalties
Violating these rules may result in temporary or permanent restrictions on your account. Report any violations via the app or email us at support@leafkin.co.uk.